Who to call?

Connect Care Users

First, look for an experienced user or Super User (yellow or orange Connect Care lanyard). If you cannot find peer support, consider the type of problem:  

--> call the Service Desk and Solution Centre at 1-877-311-4300 (Press “1” [clinical systems] and then “2” [Connect Care])

--> visit the Connect Care Concierge online at help.connect-care.ca (describe and send the help request)

--> discuss with your specialty Medical Informatics Lead (MIL) or physician leadership

--> seek out a physician Super User in your area, a MIL in your specialty, or your zone CMIO leader, finding names in either 

contacts.connect-care.ca

registry.connect-care.ca

resources.connect-care.ca

The Chief Medical Information Office (cmio@ahs.ca) ensures that a physician informatics leader is available during working hours.

Connect Care Builders

It is always necessary and best to create a help ticke (as above) when builders discover a problem or possible bug in build environments or the means of accessing them. In addition, the following contact points may assist with trouble-shooting and be mentioned within tickets in order to speed appropriate assignments.