Who to call?
Connect Care Users
First, look for an experienced user or Super User (yellow or orange Connect Care lanyard). If you cannot find peer support, consider the type of problem:
Possible immediate Patient Care impact
Connect Care access or login problems
Non-Medical Device failure (e.g. printer, scanner)
Any kind of system or function downtime or failure
Patient safety incident or problem
--> call the Service Desk and Solution Centre at 1-877-311-4300 (Press “1” [clinical systems] and then “2” [Connect Care])
No immediate Patient Care impact
Something is broken or missing
Non-urgent question about how to use the clinical information system
--> visit the Connect Care Concierge online at help.connect-care.ca (describe and send the help request)
Clinical or Patient Flow concerns
Worry about how Connect Care might be affecting clinical service, relationships or quality.
--> discuss with your specialty Medical Informatics Lead (MIL) or physician leadership
Other Physician-specific Issues
--> seek out a physician Super User in your area, a MIL in your specialty, or your zone CMIO leader, finding names in either
The Chief Medical Information Office (email@example.com) ensures that a physician informatics leader is available during working hours.
Connect Care Builders
General inquiries: ConnectCare.BuilderProgram@ahs.ca