Troubleshooting

Some clinical information system (CIS) problems have common or recurring causes and may be resolved without need of peer or helpdesk assistance. The more complex such problems are described in subsections.

Support Blog

A peer-to-peer support blog (support.connect-care.ca) may include mention of a specific problem. Consider searching or browsing the topics there.

"Microsoft Teams" Online Community

Microsoft Teams is a collaboration tool that can be used on desktops (AHS Insite MS Teams) and all mobile platforms as a dedicated app (iPhone, Android, etc.; install from App Store or Google Play). MS Teams brings communication, consulting and collaborating together in one place.

There are multiple Teams channels to support collaboration based on audience. 

The Builder Program has a dedicated  MS Team (Connect Care Builders).

Concierge

The Connect Care "Concierge" help desk (insite.ahs.ca/ccsupport or help.connect-care.ca) can assist with more complex troubleshooting challenges.