Troubleshooting

Some clinical information system (CIS) problems have common or recurring causes and may be resolved without need of peer or helpdesk assistance. The more complex such problems are described in subsections.

Support Blog

A peer-to-peer support blog (support.connect-care.ca) may include mention of a specific problem. Consider searching or browsing the topics there.

"Slack" Online Community

Slack is a collaboration tool that can be used on desktops (slack.com) and all mobile platforms as a dedicated app (iPhone, Android, etc.; install from App Store or Google Play). Slack brings communication, consulting and collaborating together in one place.

A CMIO Slack workspace (ahscmio.slack.com) was initiated to support physician Super Users. However, anyone with interest in learning from, or contributing to, the knowledge of others is welcome to join:

• • Join the CMIO Slack community via ahs-cis.ca/slackinvite

  • How to Join a Channel

  • How to Control your Notifications (desktop)

  • How to Control your Notifications (mobile)

  • CMIO presentation on Slack

Concierge

The Connect Care "Concierge" help desk (insite.ahs.ca/ccsupport or help.connect-care.ca) can assist with more complex troubleshooting challenges.