Connect Care Physician Supports

Alberta Health Services supports clinical information system (CIS) users in multiple ways:

• Manual - this Connect Care Physician Manual has essential information about who to call, with links to other resources.
• Updates - have multiple "channels", including support, questions and tips.
• Connect Care Concierge and Help Desk (1-877-311-4300) - help identify problems and get solutions by the most efficient pathway.
• Embedded - within-CIS links or menu items offer quick reminders about what functions are for and how they can be used.
• Learning Home Dashboards - available within the "dashboards" workspace, have links to guides and tip-sheets.
• Super Users - and other clinician informaticians offer peer-to-peer assistance.
• User Groups - most clinical areas will have Zone-specific user groups where help is exchanged.

Different types of support may be most useful at different stages:

• Launch - Super User, Manual, Learning Home Dashboard, HelpDesk
• Stabilization - Manual, Updates, Super Users
• Optimization - Updates, Manual, Learning Home Dashboard
• Steady State - User Groups, Learning Home Dashboard, Updates

More Information

• Who to call?
  • User Supports
  • Research Supports
  • Super User Supports
• Finding Resources
• Downtime Support
• Reporting Problems